We Need Your Feedback: SEPTA COVID-19 Travel Survey – Fall 2020

Dear Community Member,

We hope this email finds you safe and well. These last eight months have been a challenging time for all of us.

The COVID-19 pandemic has significantly impacted many aspects of our daily activities, including how we utilize public transportation. To help SEPTA better understand the changing needs and demands of its customers, we invite you to take part in a short online survey. The links below are for the SEPTA COVID-19 Travel Survey: Fall 2020, through which the Authority hopes to glean information on customer sentiment, feedback on the various health and safety measures SEPTA has implemented throughout the system as well as trends and shifts in travel and overall mobility amid the COVID-19 pandemic.

As an essential service provider, SEPTA is very interested in hearing from you. During these unprecedented times, your feedback is essential to helping us improve our services. We hope that you will share this information with your membership and encourage them to participate. The deadline for completing the survey is Tuesday, Dec. 1st. Thank you in advance for your assistance. To meet the needs of our diverse ridership, the survey is available in three different languages via the links below:

• English: https://www.surveymonkey.com/r/YF8CFRT 

• Spanish: https://www.surveymonkey.com/r/YF8CFRT?lang=es 

• Chinese: https://www.surveymonkey.com/r/YF8CFRT?lang=zh

Your efforts to encourage your networks to join us and make their voices heard is very much appreciated. We are proud to serve the region and get our customers to their destination. We’re in this together and we thank you for your support.


The SEPTA Public & Government Affairs Department

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